Refund & Return Policy

2.1 Eligible Items:

• Items in original condition with tags attached
• Unopened and unused products
• Items with original packaging intact
• Products with proof of purchase

2.2 Non-Returnable Items:

• Personalized or custom-made products
• Perishable goods
• Digital products or downloads
• Intimate or sanitary items
• Hazardous materials
• Final sale or clearance items

Step 1: Initiate Return

• Log into your VORTEX account
• Navigate to "My Orders"
• Select the item you wish to return
• Click "Request Return" and select reason
• Print the prepaid return label (where available)

Step 2: Package the Item

• Use original packaging if possible
• Include all original accessories and documentation
• Attach the return label to the package
• Include the return authorization number

Step 3: Ship the Return

• Drop off at designated carrier location
• Keep tracking information for your records
• Allow 5-7 business days for delivery to vendor

4.1 Inspection Period:

• Items inspected within 2-3 business days of receipt
• Email notification sent upon inspection completion
• Approved returns processed for refund immediately

4.2 Refund Timeframes:

• Credit/Debit Cards: 5-7 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-10 business days
• Store Credit: Immediate
• Cryptocurrency: 5-10 business days

4.3 Refund Amount:

• Full purchase price for eligible returns
• Original shipping costs (if applicable)
• Return shipping covered by VORTEX for defective items
• Customer pays return shipping for change of mind

We offer exchanges for:

• Different sizes of the same product
• Different colors of the same product
• Replacement for defective items

To exchange an item, follow the return process and place a new order for the replacement item. We'll expedite shipping on exchange orders when possible.

6.1 Reporting Issues:

• Report within 48 hours of delivery
• Provide photos of damage or defect
• Include photos of packaging
• Keep all original materials

6.2 Resolution Options:

• Full refund including shipping costs
• Free replacement with expedited shipping
• Partial refund for minor issues
• Store credit with bonus amount

7.1 Before Shipment:

• Cancel anytime before order ships
• Full refund processed immediately
• No cancellation fees

7.2 After Shipment:

• Follow standard return process
• Return shipping may apply
• Refund processed upon item receipt

If you received an item as a gift:

• Return for store credit at current selling price
• Exchange for different item of equal value
• Gift giver notified of return (optional)
• Original payment method refunded if gift giver approves

10.1 Return Shipping:

• Customer responsible for international return shipping
• Customs duties non-refundable
• Allow additional time for processing

10.2 Documentation:

• Customs declaration required
• Mark package as "Return Merchandise"
• Include original invoice